EZ Sports Apparel Customer Support
How Can We Help?
Before submitting a support request, review the frequently asked questions for your type of order. Most common questions about ordering, sizing, team stores, production, shipping, and delivery may already be answered.
Start With the Frequently Asked Questions
Select the section that applies to you. If you still need assistance after reviewing the FAQ, submit a support request below.
Still need assistance?
Submit a Support Request
The support form opens in a new window.
Average Order Timeline
12–16 Business Days From Order to Delivery
Custom items are made to order. The average timeline is 12–16 business days from the date the order is placed until delivery to your doorstep. Business days do not include weekends or holidays. If your order is still within this timeframe, it is within the normal production and delivery period.
Checking on an Order?
Review the information below before submitting an order-status request.
Within 12–16 Business Days
Your order is still within the normal custom-production and delivery period. A separate production-stage update is not normally available while the order is being made.
Tracking Information
Tracking information is sent after production is complete and the order ships. No tracking number generally means the order has not yet entered the customer-shipping stage.
When to Contact Support
Submit a request if more than 16 business days have passed, tracking has stopped updating for several business days, or your delivery is lost, damaged, incorrect, or incomplete.
Before You Submit a Request
Providing complete information with the first request helps us review the issue without unnecessary follow-up.
Have This Information Ready
✓ Order number, if available
✓ Customer name used on the order
✓ Team or organization name
✓ Player name, when applicable
✓ Item name and size
✓ Clear explanation of the issue
✓ Photos for incorrect, damaged, or defective items
What Happens Next?
1. Complete the EZ Sports Apparel support form.
2. Your submission creates a trackable support ticket.
3. Our team reviews the information provided.
4. We respond using the email address entered on the form.
5. Keep any additional replies in the same ticket conversation.
Still Need Help?
After reviewing the FAQ and order timeline, use the support form for an order problem, missing or incorrect item, shipping issue, sizing question, or team-store issue that still requires assistance.
Open the Support Form
Submit one request per issue. If you need to add information later, reply within the same support ticket instead of submitting another form.
Interested in Uniforms or a Free Team Store?
Coaches, schools, leagues, clubs, and sports organizations can request a free team store or text EZ Sports Apparel for quick information. Existing order and customer-service questions should use the support form above.
Text: 832-483-9878